Help Desk

4 comments:

1. Naveen Kumar said...
   February 25, 2008 at 10:57 AM  

   Dear All,
   
   Dialedge predictive dialer solution for callcenter with less investment and more features and minimum hardware requirement,
   
   We have more then 100 setup all over the globe and 4500 seats running on our technologies
   
   We have different model of PD to reduce your cost for more details mail me or call me asap
   
   Regards
   Naveen Kumar
   Dialedge Pvt Ltd
   vservbpo@yahoo.com
   +91-9985014010

2. Naveen Kumar said...
   February 25, 2008 at 2:59 PM  

   A Few Benefits of using DialEdge (The predictive dialer)
   
   1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its
   lifetime.
   2. Detects the result of the call, as an example: no answer, busy, fax, bad number,answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agent’s locally or remotely.
   3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
   4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
   5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self-learning algorithms within the predictive dialer to increase or decrease the “dial ratio” per agent, logged into the system.
   6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR
   system, or a way to leave a message they’d like a callback while the agent is busy talking
   with other customers.
   7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
   8. A predictive dialing system can effortlessly fit into your companies existing infrastructure
   since it is software controlled.
   9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of Internet.
   10. Provides an added cost effective method of managing the client database by giving
   the user of the predictive system ability to rework your database on previous call results. Example: Only redial records which were busy, no answers and answering machines
   11. Provides progressive dialing capabilities like “call blending” which means handling inbound and outbound call at the same time.
   12. Provides ability to record all calls recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
   13. Easy to setup and learn the predictive dialer logic and software tools.
   14. Cost effective solution Being a S/w based solution DialEdge does not require your investment in highly priced hardware, it just needs the basic hardware like server, voip gateway to start functioning, Moreover DialEdge can run on Linux platform, so no need to invest on license cost for Microsoft windows.

3. Naveen Kumar said...
   February 25, 2008 at 3:01 PM  

   Here is a list of some of the features of DialEdge
   (The Predictive Dialer)
   
   1) Predictive Dialing
   2) Advanced Call Detection
   3) Web Based Administration / Remote Administration
   4) Multi Campaign Support
   5) Call Transfer
   6) Call Conferencing
   7) Monitoring / Barging
   8) Voice Logger- Periodic / Random Recording Option
   9) Real Time Statistics
   10) Historical Reporting
   i) Agent Report
   ii) Campaign Report
   iii) Server Report
   iv) Disposition Report
   11) Automatic Time Zone Call Control
   12) Advanced Lead Churning Options And Recycling Option
   13) Database Shuffling
   14) Rechurning Of Database
   15) Call Back
   16) Auto Transfer Of Drop Calls To A.M.
   17) Adjustable Pacing Rate
   18) Campaign Configuration Through GUI Mode
   19) Lead Insertion Through CSV Or TXT File Format
   20) User Levels And Permission
   21) Load Distribution
   22) Remote Monitoring
   23) DNC Support
   24) Customizable Dispositions
   25) Blended Solution
   26) Script Generator
   27) ACD
   28) IVR
   29) Inbounds
   and many more……….
   
   Gandhi InfoTech Private Limited
   K.Naveen Kumar
   naveen@gandhiinfotech.com
   +91-9985014010
   www.gandhiinfotech.com

4. Naveen Kumar said...
   March 7, 2008 at 6:20 PM  

   Dialedge Happy to announance to complete more then 200 callcenter setups all over india and globe
   
   Thanks
   Naveen

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